Delivery Policy

 

Click And Collect

 

Minimum order for Click and Collect is $30

 

Click and Collect in store (155 Victoria St, Melbourne 3000) during store opening hours (Tuesdays - Sundays). 

 

90% of Click and Collect orders are ready for pick up the next day. Otherwise all orders are ready within 2 business days.

 

You will receive an email notification when the order is ready for collection (normally 1-2 days).

 

Please collect your order within 3 days. If your order is not collected 30 days after purchase it will be cancelled and no refunds, exchanges or credits are given.  

 

COVID update: due to lockdown, we're only open every other day for Click and Collect. You will receive an SMS, in addition to the email, whenever we're open for collection.

 

Home Delivery To Melbourne Metro

 

Minimum order for Home delivery is $30. Our delivery radius is up to 50km driving distance from Melbourne CBD.

 

Base rate is $9.99 for the first 15km from the CBD. Any additional km will be charged $1. 

 

Orders above $120 will receive free delivery for the first 15km. Outside of 15km, a discount of $10 will be applied to the delivery fee.

 

80% of our online orders are delivered within 2 days. Other than that all orders are delivered within 5 business days.

 

If incorrect information is provided and leads to a failed delivery, a re-delivery fee will be charged. In the case where the client wants to cancel the order after the failed delivery, the client will only receive a refund of the order, after subtracting the delivery charge penalty. This delivery fee penalty is calculated as per our standard fee, regardless of whether the original order is above $120 or not. 

 

COVID update: due to increasing order volume, there might be 1-2 days delay in fulfilling your orders.

 

Courier Shipping To The Rest Of Australia

 

We currently do not ship our products to anywhere outside of Melbourne metro areas. If you would like to buy indoor plants outside of the Melbourne metro area, please get in contact with us.